Troubleshooting

Downloading and Installing Doodly
Mac/Apple Systems Windows/PC Systems Where to Download Doodly Opening Doodly on your Desktop/Laptop Updating Doodly Troubleshooting Install and Downloa...
Thu, 18 Oct, 2018 at 9:23 AM
I Can't Access My Account/Forgot My Login Credentials!
If you've received your login credentials but still can't seem to access your Doodly account, here are a few tips that usually help our members wh...
Wed, 31 Oct, 2018 at 8:18 AM
How Do I Customize Video Settings?
There are several different video settings within a Doodly project that you have the ability to customize. Changing the Name of the Video Changing t...
Wed, 15 Aug, 2018 at 12:19 PM
Why Has My Anti-Virus Software Flagged Doodly?
During the installation process, the "update.exe" file may trigger an anti-virus alert on certain devices. However, your computer is only alerting...
Thu, 14 Dec, 2017 at 9:26 PM
I Did Not Receive a Receipt/Payment Confirmation for My Purchase
If your purchase went through, and payment was processed, you should have received a payment receipt email directly from PayKickStart.   Before reac...
Fri, 15 Dec, 2017 at 11:58 AM
I Did Not Receive My Login Credentials
While we'd like to say that our launches are flawless, sometimes we do run into hiccups.   One of these hiccups might be that you did not receiv...
Wed, 31 Oct, 2018 at 8:23 AM
I Am Receiving an Error Message Opening Doodly
If you receive an error message such as the one below, the Doodly software was not able to reach the server.  The Doodly software is a  hybrid web-b...
Fri, 15 Dec, 2017 at 11:56 AM
Can I Change My Doodly Account Password?
The Doodly system automatically assigns account credentials, however, members are easily able to update their own password. To do so, please login to yo...
Fri, 15 Dec, 2017 at 11:56 AM
How Do I Troubleshoot Training Video Playback Issues?
Many times when our members experience playback issues, we have found that it is quite easy to resolve. We recommend trying each step to be sure the trainin...
Thu, 14 Dec, 2017 at 9:29 PM
I Am Trying to Upload/Download and the Spinning Icon Is Not Going Away
The Doodly software is a hybrid web-based and a desktop application which uses a cloud to store imported images/data and saved doodle video projects.  S...
Fri, 5 Jan, 2018 at 12:14 PM